These conditions are in addition to the general booking conditions.
Please read carefully.
If we cannot accommodate your stay due to covid-19 lockdown closure, you will not be obliged to pay the remaining balance for your original trip, and the value of your deposit payment may be refunded or, alternatively, redeemed against a future rebooking if you prefer.
We will refund without question in the following circumstances:
- Ireland is in lockdown
- Our area (Co. Laois) is in lockdown
- The guest’s area or country is in lockdown & they cannot travel to us
*If you think that you, or anyone within your group, is suffering from symptoms of covid-19 when you are due to stay with us, please contact us by phone or email prior to travel and arrange to postpone your trip.
GENERAL BOOKING CONDITIONS
Bookings must be secured by a deposit at time of booking. Deposit is non-refundable (except in the circumstances listed above in connection with Covid-19).
For 2021 dates, the balance payment due must be paid no later than one month prior to arrival.
Full site group bookings must be secured by a minimum 30% deposit at time of booking, and the balance must be paid in full 1 month prior to arrival.
Cancellations for single unit bookings should be made no later than 7 days in advance of the booking.
Cancellations for full site bookings must be made no later than six weeks in advance of the booking. Deposits cannot be refunded – except in circumstances where we have been forced to close due to the covid-19 pandemic (as listed above). In which case, all payment will be refunded, or can be redeemed as credit.
Check in to accommodation is 4.00pm on the day of arrival. (Though you may be able to drop luggage to reception earlier by prior arrangement with us).
Check out time is no later than 10.00am on day of departure.
Number of guests per unit should not exceed number of persons the accommodation is designed to sleep.
Guests are responsible for keeping communal areas tidy and for recycling waste in the facilities provided.
Damage/breakages must be reported and paid for.
Parents are responsible for the supervision and safety of children at all times.
All accommodation and indoor communal facilities are strictly non-smoking.
Noise levels must be kept to a minimum, and it is a quiet site after 11pm.
We have a NO PETS policy on this site.
*All sheets & bedding are provided – but please BRING YOUR OWN TOWELS.
We cannot refund/be held responsible for inclement weather, such as rain, wind, cool temperatures, etc. Please check the weather forecast and bring appropriate clothing for your trip.
We reserve the right to cancel a booking at short notice should we experience extreme weather or in the event of a ‘force majeure’, emergency, pandemic, or any circumstances whereby we cannot provide safe accommodation for you.
In the event that we take the decision to close the glampsite under such circumstances, any payment made to us will be carried forward as credit that can be redeemed against a future rebooking. (As listed above, in cases where we are forced to close due to covid-19, all payment will be refunded or redeemed against a future booking if you prefer).
All guests are advised to take out adequate travel insurance.